One point of contact to serve users, infrastructure, systems and vendors. No fragmentation.
Request free diagnosis →Integrated IT Support is centralized support that resolves demands from users, infrastructure, systems and vendors through a single channel. No more passing the buck: whoever manages your IT also handles day-to-day operations.
Users and managers open tickets in one place, by email, phone or portal. Infomek routes and resolves.
We classify each ticket by priority and area, ensuring critical issues are handled first.
Our multidisciplinary team resolves everything from printer issues to server, network and system failures.
You receive reports with ticket volume, response times, recurring incidents and improvement proposals.
One channel to resolve user, machine, network, system and vendor issues.
Fast triage and the right specialists for each problem, reducing resolution time.
Response and resolution times defined in the contract, with tracking and reports.
No generic chatbots. Whoever answers knows your company and your environment.
Know what breaks most, how long it takes to resolve and where to invest to prevent issues.
Increase or decrease support according to your company demand, without internal hiring.
Any authorized employee of your company. Managers can also open tickets on behalf of teams.
Both. Most issues are resolved remotely, but we provide on-site support in Curitiba and region when needed.
We open and track the ticket with the vendor. You don't have to be in the middle of the conversation.
Yes. Integrated IT Support can be contracted independently or as part of IT Outsourcing.